---
title: Online Store | FAQ
description: Useful information about subscriptions, your account, and promo codes.
---
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1. [FAQ](https://faq.vigilance.ca/en)
2. [Online Store](https://faq.vigilance.ca/en/online-store)
# Online Store
Useful information about subscriptions, your account, and promo codes.
- [Access to the Web Version of RxVigilance with your License](https://faq.vigilance.ca/en/access-to-the-web-version-of-rxvigilance-with-your-license)
- [Connection Problem: Potential Causes](https://faq.vigilance.ca/en/access)
- [Error Message: Oops!, something went wrong](https://faq.vigilance.ca/en/error-message)
- [Adding a Shortcut to RxVigilance or RxPhotos on Your Devices](https://faq.vigilance.ca/en/shortcut)
- [How can I activate a Promotional Code](https://faq.vigilance.ca/en/how-to-activate-promo-code)
- [What to Do After Receiving a License Assignment?](https://faq.vigilance.ca/en/assignment)
- [Non-Receipt of Account Creation Confirmation](https://faq.vigilance.ca/en/account)
- [How Do I Get a Copy of an Invoice](https://faq.vigilance.ca/en/how-do-i-get-a-copy-of-an-invoice)
- [No Available Sessions](https://faq.vigilance.ca/en/session)
- [How do I switch the display language?](https://faq.vigilance.ca/en/how-to-switch-display-language)
- [Turning off Auto-Renewal](https://faq.vigilance.ca/en/automatic-renewal-deactivate)
- [How Can I Update My Payment Method?](https://faq.vigilance.ca/en/update-my-paiement-method)
- [How do I assign licences to users?](https://faq.vigilance.ca/en/how-do-i-attribute-licenses-to-users)
- [Do you offer a trial period of the software?](https://faq.vigilance.ca/en/do-you-offer-a-trial-period-of-the-software)
- [Do you offer demos of your products?](https://faq.vigilance.ca/en/do-you-offer-demos-of-your-products)
- [How do you ensure the security of my personal data on your platform?](https://faq.vigilance.ca/en/how-do-you-ensure-the-security-of-my-personal-data-on-your-platform)
- [What is included with my RxVigilance subscription?](https://faq.vigilance.ca/en/what-is-included-with-my-rxvigilance-subscription)
- [Can I switch from a monthly to an annual subscription?](https://faq.vigilance.ca/en/can-i-switch-from-a-monthly-to-an-annual-subscription)
- [What is the RxPhotosID module?](https://faq.vigilance.ca/en/what-is-the-rxphotosid-module)
- [How can I modify my subscription?](https://faq.vigilance.ca/en/how-can-i-modify-my-subscription)
- [Do you offer different subscription plans?](https://faq.vigilance.ca/en/do-you-offer-different-subscription-plans)
- [How easy is it to implement and use your software?](https://faq.vigilance.ca/en/how-easy-is-it-to-implement-and-use-your-software)
- [What is your refund policy?](https://faq.vigilance.ca/en/what-is-your-refund-policy)
- [How do I reset my password?](https://faq.vigilance.ca/en/how-do-i-reset-my-password)
- [Can I transfer my subscription to another user?](https://faq.vigilance.ca/en/can-i-transfer-my-subscription-to-another-user)
- [Can I access tutorials or training courses?](https://faq.vigilance.ca/en/can-i-access-tutorials-or-training-courses)
- [What languages are the software available in?](https://faq.vigilance.ca/en/what-languages-are-the-software-available-in)
- [Do I get a discount if I buy several individual licences?](https://faq.vigilance.ca/en/do-i-get-a-discount-if-i-buy-several-individual-licences)
- [Where can I view my billing history?](https://faq.vigilance.ca/en/where-can-i-view-my-billing-history)
- [Can I use my RxVigilance subscription on multiple devices?](https://faq.vigilance.ca/en/can-i-use-my-rxvigilance-subscription-on-multiple-devices)
- [What should I do if I have technical problems?](https://faq.vigilance.ca/en/what-should-i-do-if-i-have-technical-problems)
- [What happens if I exceed the allowed number of logins?](https://faq.vigilance.ca/en/what-happens-if-i-exceed-the-allowed-number-of-logins)
- [What are the benefits of an annual subscription?](https://faq.vigilance.ca/en/what-are-the-benefits-of-an-annual-subscription)
- [Can I get a reduced rate for an association?](https://faq.vigilance.ca/en/can-i-get-a-reduced-rate-for-an-association)
- [How long does it take to process a refund?](https://faq.vigilance.ca/en/how-long-does-it-take-to-process-a-refund)
- [Can I request that Vigilance Santé update my personal information?](https://faq.vigilance.ca/en/can-i-request-that-vigilance-sant%C3%A9-update-my-personal-information)
- [How do I cancel my subscription?](https://faq.vigilance.ca/en/how-do-i-cancel-my-subscription)
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- [Online Store](https://faq.vigilance.ca/en/online-store)
- [Emails subscriptions](https://faq.vigilance.ca/en/emails-subscriptions)
- [RxVigilance](https://faq.vigilance.ca/en/rxvigilance)
- [Mobile experience](https://faq.vigilance.ca/en/mobile-experience)
- [RxConsultAction](https://faq.vigilance.ca/en/rxconsultaction)
- [RxPhotos](https://faq.vigilance.ca/en/rxphotos)
- [Blog](https://www.vigilance.ca/contact-us#formulaire)
- [Press releases](https://www.vigilance.ca/press-releases?_gl=1*k5efc9*_gcl_au*NTkwNDU5NTIzLjE3MzY0MzY2NTI.)
- [Vigilance.ca](https://www.vigilance.ca/home?_gl=1*1iopex7*_gcl_au*NTkwNDU5NTIzLjE3MzY0MzY2NTI.)
- [RxVigilance News](https://www.vigilance.ca/news?_gl=1*1iopex7*_gcl_au*NTkwNDU5NTIzLjE3MzY0MzY2NTI.)
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