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FAQ
Online Store
Online Store
Emails subscriptions
RxVigilance
RxConsultAction
RxPhotos
Online Store
Useful information about subscriptions, your account, and promo codes.
Access to the Web Version of RxVigilance with your License
Connection Problem: Potential Causes
Error Message: Oops!, something went wrong
Adding a Shortcut to RxVigilance or RxPhotos on Your Devices
Activating a Promo Code
What to Do After Receiving a License Assignment?
Non-Receipt of Account Creation Confirmation
Obtaining a Copy of an Invoice
No Available Sessions
Changing the Language Displayed
Turning off Auto-Renewal
Modification of the Payment Method
How do I assign licences to users?
Do you offer a trial period of the software?
Do you offer demos of your products?
How do you ensure the security of my personal data on your platform?
What is included with my RxVigilance subscription?
Can I switch from a monthly to an annual subscription?
What is the RxPhotosID module?
How do I manage or cancel my subscription?
Do you offer different subscription plans?
How easy is it to implement and use your software?
What is your refund policy?
How do I reset my password?
Can I transfer my subscription to another user?
Can I access tutorials or training courses?
What languages are the software available in?
Do I get a discount if I buy several individual licences?
Where can I view my billing history?
Can I use my RxVigilance subscription on multiple devices?
What should I do if I have technical problems?
What happens if I exceed the allowed number of logins?
What are the benefits of an annual subscription?
Can I get a reduced rate for an association?
How long does it take to process a refund?
Can I use RxVigilance on my mobile phone?
What is the difference between the mobile app and the web version of RxVigilance?