Online Store

Useful information about subscriptions, your account, and promo codes.

• Access to the Web Version of RxVigilance with your License
• Connection Problem: Potential Causes
• Error Message: Oops!, something went wrong
• Adding a Shortcut to RxVigilance or RxPhotos on Your Devices
• Activating a Promo Code
• What to Do After Receiving a License Assignment?
• Non-Receipt of Account Creation Confirmation
• Obtaining a Copy of an Invoice
• No Available Sessions
• Changing the Language Displayed
• Turning off Auto-Renewal
• Modification of the Payment Method
• How do I assign licences to users?
• Do you offer a trial period of the software?
• Do you offer demos of your products?
• How do you ensure the security of my personal data on your platform?
• What is included with my RxVigilance subscription?
• Can I switch from a monthly to an annual subscription?
• What is the RxPhotosID module?
• How do I manage or cancel my subscription?
• Do you offer different subscription plans?
• How easy is it to implement and use your software?
• What is your refund policy?
• How do I reset my password?
• Can I transfer my subscription to another user?
• Can I access tutorials or training courses?
• What languages are the software available in?
• Do I get a discount if I buy several individual licences?
• Where can I view my billing history?
• Can I use my RxVigilance subscription on multiple devices?
• What should I do if I have technical problems?
• What happens if I exceed the allowed number of logins?
• What are the benefits of an annual subscription?
• Can I get a reduced rate for an association?
• How long does it take to process a refund?
• Can I request that Vigilance Santé update my personal information?