Checks to be Performed:
Make sure you have:
- An active internet connection.
- Created and validated your account.
- Activated and paid for your subscription in the Online Store.
- Only one session opened.
Check that you are using:
- The right email and password.
- A secure browser like Chrome, Edge, or Safari.
- The webapps.vigilance.ca page or the Login link in the Store to authenticate yourself.
If the problem persists, contact technical support via the Contact Us form.